Refund and Cancellation Policy

At Mohan Markets, we aim to provide a transparent and fair refund and cancellation process for our customers. This Refund and Cancellation Policy explains the circumstances under which orders may be cancelled, refunds may be requested, and how such requests are processed.

By placing an order on www.mohanmarkets.in
, you agree to the terms outlined in this policy.

1. Company Information

This website is owned and operated by:

MOHANRAO TECHNOLOGIES PRIVATE LIMITED
Registered under the Companies Act, 2013
Registered Address:
2nd Floor, Flat No.264-25, Vasvani Chambers,
Dr. Annie Besant Road, Municipal Colony,
Worli Village, Mumbai – 400030, Maharashtra, India

Email: mohanraotechnology@gmail.com

Phone: 9594810855 / 8452041517

2. Order Cancellation Policy
2.1 Cancellation Before Shipment

Customers may request cancellation of an order before it has been shipped.

Cancellation requests must be made by contacting our customer support team

Once the cancellation is approved, the order will be cancelled without any deduction

A full refund (if payment has been made) will be initiated

Cancellation approval depends on the order status at the time of request.

2.2 Cancellation After Shipment

Once an order has been dispatched, it cannot be cancelled.

In such cases:

The order must follow the Return Policy after delivery

Refusal of delivery without prior approval may not qualify for a full refund

3. Refund Eligibility

Refunds are applicable only under the following circumstances:

Order cancelled successfully before shipment

Product returned and approved as per our Return Policy

Product delivered is damaged, defective, or incorrect

Order could not be delivered due to operational issues

Refund eligibility is subject to verification and approval by Mohan Markets.

4. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

Cancellation requested after shipment

Products damaged due to customer misuse or negligence

Products returned without original packaging, tags, or invoice

Late return requests beyond the specified timeline

Refusal of delivery without valid reason

5. Refund Process
5.1 Refund Approval

Once a refund request is raised:

Our team will review the request within 48 business hours

Additional information or images may be requested for verification

5.2 Refund Method

Refunds are processed using the original payment method, including:

UPI

Debit or credit cards

Net banking

In certain cases, refunds may be issued as store credit, subject to customer consent.

6. Refund Timeline

After approval:

Refund initiation: 5–7 business days

Amount reflection in bank/payment account: 7–10 business days

Actual timelines may vary depending on the payment provider or bank.

7. Shipping Charges & Refunds

Shipping charges (if applicable) are non-refundable

If the refund is due to an error on our part (wrong or damaged product), shipping charges may be refunded

Return shipping costs may be deducted if the return reason is customer-related

8. Partial Refunds

Partial refunds may be issued in situations such as:

Partial order cancellation

Discounts or promotional adjustments

Products returned in acceptable condition with minor issues

The final refund amount will be communicated before processing.

9. Failed or Delayed Refunds

If you have not received your refund:

Please check with your bank or payment provider first

If the issue persists, contact our support team with transaction details

We will assist in tracking and resolving refund-related concerns.

10. Cash on Delivery (If Applicable)

For Cash on Delivery (COD) orders:

Refunds are processed via bank transfer or store credit

Accurate bank details must be provided by the customer

Repeated refusal of COD orders may lead to restriction of COD service.

11. Fraud Prevention & Abuse

To prevent misuse:

Mohan Markets reserves the right to investigate suspicious refund claims

Accounts with repeated fraudulent requests may be restricted or blocked

12. Policy Modifications

Mohan Markets reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice.

Changes take effect immediately upon posting

Customers are encouraged to review this page periodically

13. Governing Law & Jurisdiction

This policy shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra.

14. Contact for Refund & Cancellation Queries

For any refund or cancellation-related queries, please contact:

MOHANRAO TECHNOLOGIES PRIVATE LIMITED
Mumbai – 400030, Maharashtra, India
Phone: 9594810855 / 8452041517
Email: mohanraotechnology@gmail.com