Shipping Policy
At Mohan Markets, we are committed to delivering your orders in a timely, secure, and transparent manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered across India. By placing an order on www.mohanmarkets.in
, you agree to the terms outlined below.
1. Shipping Coverage
Mohan Markets currently delivers products across India. We work with trusted third-party logistics and courier partners to ensure safe and reliable delivery to most serviceable pin codes.
Please note that delivery availability may vary depending on:
Courier service coverage
Remote or rural locations
Government restrictions or unforeseen circumstances
If a delivery location is not serviceable, our customer support team will contact you for further assistance.
2. Order Processing Time
Once an order is successfully placed and payment is confirmed, it enters our processing stage.
Processing Timeline:
Orders are processed within 1–3 business days
Orders placed on Sundays or public holidays are processed on the next working day
Order processing includes:
Order verification
Quality inspection
Secure packaging
Dispatch scheduling
Customers will receive an order confirmation via email or SMS after placing an order.
3. Shipping & Dispatch
After processing, orders are handed over to our courier partners for delivery.
Dispatch Notification:
Once your order is dispatched, you will receive:
A dispatch confirmation message
Tracking details (where available)
Please note that dispatch timelines may vary depending on product availability and order volume during peak seasons or promotional periods.
4. Estimated Delivery Time
Estimated delivery times begin after dispatch, not from the date of order placement.
Delivery Estimates:
Metro Cities: 3–5 business days
Non-Metro Cities: 4–7 business days
Remote / Rural Areas: 6–10 business days
Delivery timelines are approximate and may vary due to factors beyond our control, such as:
Weather conditions
Courier delays
Local restrictions or strikes
5. Shipping Charges
Shipping charges, if applicable, are clearly displayed during checkout before payment.
Some products or order values may qualify for free shipping
Any additional charges such as COD fees (if applicable) are shown separately
Mohan Markets reserves the right to revise shipping charges at any time without prior notice.
6. Packaging Standards
We take great care in packaging your orders to ensure they reach you safely.
Our packaging standards include:
Secure and tamper-resistant outer packaging
Protective wrapping to prevent damage during transit
Discreet packaging to protect customer privacy
Sarees and garments are folded and packed carefully to maintain fabric quality.
7. Delivery Attempts
Courier partners typically make 2–3 delivery attempts.
If delivery is unsuccessful due to:
Customer unavailability
Incorrect address
Incomplete contact details
The order may be:
Returned to origin (RTO)
Re-dispatched at additional shipping cost (borne by the customer)
Customers are advised to provide accurate address and contact details at checkout.
8. Address Accuracy & Responsibility
Customers are solely responsible for providing complete and accurate shipping information, including:
House/Flat number
Street and locality
City, state, and PIN code
Valid mobile number
Mohan Markets is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
9. Order Tracking
For most shipments, tracking information will be provided once the order is dispatched.
Customers can:
Track orders via the courier’s website using the tracking number
Contact our support team for assistance if tracking details are unavailable
Please allow 24 hours after dispatch for tracking updates to reflect.
10. Delivery Confirmation & Inspection
Customers are advised to:
Inspect the package upon delivery
Check for visible damage before accepting
If the outer package appears damaged or tampered with:
Inform the delivery personnel immediately
Contact our customer support team within 24 hours
Failure to report delivery issues promptly may affect return or refund eligibility.
11. Delayed or Lost Shipments
While we strive to meet delivery timelines, delays may occur.
In Case of Delay:
Our team will coordinate with the courier partner
Customers will be informed of the updated delivery status
In Case of Lost Shipment:
An investigation will be initiated with the courier
Resolution may include replacement or refund, subject to verification
12. Cash on Delivery (If Applicable)
If Cash on Delivery (COD) is offered:
Customers must keep the exact amount ready
Refusal of COD orders without valid reason may affect future COD eligibility
COD availability depends on location and courier serviceability.
13. Shipment Refusal & RTO
If a customer refuses delivery without prior cancellation:
The order may be marked as Return to Origin (RTO)
Shipping and handling charges may be deducted from any eligible refund
Repeated refusals may lead to account restrictions.
14. International Shipping
Currently, Mohan Markets does not offer international shipping. All orders are delivered within India only.
15. Force Majeure
Mohan Markets shall not be held responsible for shipping delays or failures caused by events beyond reasonable control, including but not limited to:
Natural disasters
Government regulations
Pandemic-related restrictions
Courier strikes or disruptions
16. Policy Updates
This Shipping Policy may be updated periodically to reflect changes in operations or regulations.
Updates will be effective immediately upon posting on the website
Customers are encouraged to review this page regularly
17. Contact Information
For shipping-related queries, please contact:
MOHANRAO TECHNOLOGIES PRIVATE LIMITED
2nd Floor, Flat No.264-25, Vasvani Chambers,
Dr. Annie Besant Road, Municipal Colony,
Worli Village, Mumbai – 400030, Maharashtra
Phone: 9594810855 / 8452041517
Email: mohanraotechnology@gmail.com